Below you'll find a list of frequently asked questions. If you don't see yours here, please don't hesitate to contact us. We'll be delighted to answer you quickly and directly.
- What are your areas of specialization?
- How do you guarantee the confidentiality of my case?
- What is your experience and training?
- Are you accredited?
- How does a typical survey work?
- Do you offer online quotes?
- What are your rates?
- What payment methods do you accept?
- How long does a survey usually take?
- How will you keep me informed of the progress of the investigation?
- What methods and equipment do you use?
- Is it legal to employ a private investigator in Switzerland?
- What's the difference between a private detective and the police?
- Can you testify in court if necessary?
- Are there any situations or requests you can't handle?
- What type of report do you provide at the end of the survey?
- Is it possible to meet you in person before you make the decision to hire you?
- Are there any guarantees as to the results you can achieve?
- How can I be sure you'll conduct the investigation ethically and professionally?
- What is your availability? Can you work emergencies or weekends if necessary?
- Do you work with both men and women?
- Why aren't there any testimonials or comments on your website?
What are your areas of specialization?
We specialize in field investigations. These missions, described in detail on our home pageare aimed at both individuals private professionals.
We also master online investigations, meeting the demands of an increasingly digitalized world.
How do you guarantee the confidentiality of my case?
Confidentiality is at the heart of our business as private investigators. That's why we use encrypted systems for data storage and secure communication channels for our exchanges.
In addition, we adhere to strict internal protocols, guaranteeing both discretion and security of information.
What is your experience and training?
With over 25 years' experience in the police and private security sectors, our founder has developed considerable expertise in the Protection Department in France, then in Geneva, working with prestigious clients.
What's more, it is certified by EYESBERG, one of Switzerland's leading schools for training operational intelligence officers.
Would you like to find out more? Please visit our " About us ".
Are you accredited?
Yes, AGOP private detective agency is licensed by the Republic and Canton of Geneva in accordance with the law on intermediary agents of May 20, 1950.
How does a typical survey work?
When you decide to work with us, we follow a structured 5-step process. This includes an initial meeting, a feasibility study, validation of a quotation, the survey itself, and finally the delivery of an accurate and detailed report. Each step is designed to ensure accurate answers and reliable evidence, while maintaining absolute confidentiality."
For more details, we invite you to consult step 4 of the " 5 essential steps to discovering the truth ".
Do you offer online quotes?
Yes. Although our private detective services are highly specific and customized for each case, we offer the option of starting with a preliminary online quote.
However, for a complete assessment and an accurate quotation, an appointment (in person or by telephone) is essential. This allows us to better understand your situation and tailor our offer to your specific needs.
What are your rates?
Our fees vary between CHF 100 and CHF 150 per hour, exclusive of tax. This rate depends on the complexity of the investigation, the time spent, and the human and technical resources mobilized. "
For more details, please consult the page " Rates for private detective services in Geneva ".
What payment methods do you accept?
To guarantee customer satisfaction, we ONLY accept the following methods of payment:
- Bank transfers
- Twint
- Stripe (credit cards accepted: Visa, MasterCard, American Express)
- Cash payments (within legal limits)
* Please note that we do not accept any form of payment other than those mentioned above.
How long does a survey usually take?
The duration of an investigation depends on a number of factors, such as the complexity of the case, the resources mobilized and the objectives to be achieved. As each situation is unique, it is difficult for us to provide a precise estimate without knowing the specific details of your case.
How will you keep me informed of the progress of the investigation?
We will keep you regularly informed of the survey's progress, either by telephone or via encrypted messaging. If necessary, daily reports can be sent to keep you up to date before the final report is delivered.
What methods and equipment do you use?
Although our investigative methods are fully compliant with legislation, we prefer not to disclose them for reasons of discretion and confidentiality.
Materials and equipment play a key role in our business. We use top-of-the-range tools to guarantee optimum efficiency in all the investigations entrusted to us.
In addition, we use a variety of modes of transport, such as cars, scooters, bicycles and scooters, to adapt our mobility to the specific needs of each survey.
Is it legal to employ a private investigator in Switzerland?
Yes, it's perfectly legal to use the services of a private detective in Switzerland. However, it is imperative that the detective respect the laws in force, as well as the ethical standards specific to the profession.
What's the difference between a private detective and the police?
A private investigator is an independent professional hired by clients, whether private or professional, to obtain evidence or specific information. This information can be used in court or to resolve a dispute.
The police, on the other hand, are a public service dedicated to ensuring public safety and order, while enforcing the law.
Can you testify in court if necessary?
Absolutely. Private investigators can testify in court. If their report is consistent with the rules of privacy and the rights of the defense, it can be taken into account. It is then up to the judge to assess the relevance of this testimony according to the specifics of the case.
Are there any situations or requests you can't handle?
Although our agency is experienced and capable of handling a wide variety of requestssome situations may be outside our scope of action or contrary to professional ethics.
For example, we do not process requests that unjustifiably violate privacy, are illegal, or could endanger a person's safety.
What's more, some investigations may require specific resources or skills that we don't have in-house. In such cases, we can refer you to trusted specialists or partners, and advise you on the best approach to take.
To assess the feasibility of your business, we invite you to consult step 2 of the " 5 essential steps to discovering the truth ".
What type of report do you provide at the end of the survey?
At the conclusion of the investigation, we provide you with a detailed, time-stamped report, including photos and/or videos collected during the investigation. This document, designed to defend your interests in court, is objective, confidential and scrupulously respects the privacy of all concerned.
Although its admissibility in court depends on case law, reports drawn up by private investigators are generally taken into account by judges. For further information, please consult step 5 of the " 5 essential steps to uncovering the truth ".
Is it possible to meet you in person before you make the decision to hire you?
Absolutely. We strongly recommend a face-to-face meeting at a suitable location to discuss your needs in complete confidentiality.
To find out more about the importance of this initial contact, we invite you to consult step 1 of the " 5 essential steps to discovering the truth ".
Are there any guarantees as to the results you can achieve?
When it comes to inquiries and investigations carried out by private detectives, there is no guarantee of results, only an obligation of means. This means that we are obliged to do everything in our power to conduct the investigation with the utmost professionalism and attention to detail.
However, we cannot promise or guarantee a precise result, as this depends on the course of the investigation and the circumstances of each individual case. Our professional code of ethics forbids us from making such promises. It is therefore crucial to understand this distinction.
The obligation of means requires the private detective to make every effort to achieve the objective set, without guaranteeing a result.
Be vigilant!
It's important to be wary of websites that advertise or promise a guaranteed result or success rate. In the field of private investigation, it is impossible to guarantee a specific outcome in advance, as outcomes are highly dependent on the elements uncovered during the investigation and the unique circumstances of each situation. Such a promise could be misleading, and does not reflect a professional's commitment to strict ethics and deontology.
How can I be sure you'll conduct the investigation ethically and professionally?
We are committed to maintaining the highest standards of professionalism and ethics in every mandate entrusted to us. The reputation of our agency rests on our reliability, transparency and dedication. You can therefore have complete confidence in our approach, whether your investigation concerns a private or professional matter.
What is your availability? Can you work emergencies or weekends if necessary?
Yes, we are available to handle your inquiry quickly, including emergencies, weekends and public holidays.
However, our immediate availability may depend on our current commitments, as we are careful to prioritize and complete surveys already in progress to ensure the satisfaction of all our customers. On the rare occasions when we are not available, this information is clearly indicated on our website.
Do you work with both men and women?
Absolutely. We work with men and women according to the specific needs of each investigation and when the situation calls for it.
Why aren't there any testimonials or comments on your website?
AGOP makes it a point of honor to offer quality services with transparency and integrity. That's why you won't find comments or customer reviews posted on our site. Here are the reasons why:
Reliability of reviews
We know how difficult it is to guarantee the veracity of online reviews. Rather than post reviews that may be falsified or exaggerated, we have chosen not to publish any. However, our customers are free to leave a review on Google if they wish.
Customer anonymity
In the field of private investigation, adding comments or testimonials is tricky, since most of the time, customers wish to remain anonymous. It is therefore quite normal to have very little feedback in the real world.
Trust and integrity
We believe that the best way to earn your trust is to offer you impeccable service, rather than convincing you with testimonials whose authenticity may be in doubt.
Direct communication
If you would like to find out more about our services, please contact us directly. We'll be delighted to answer your questions and provide you with all the information you need.
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